Refunds

Please contact us at shop@popjunkie.com with your order details and we will always do our utmost to makes things right. We offer store credit or exchange on all items within 28 days of the order date. Our clothing is eligible for return within 28 days of purchase for full refund or store credit. Your item must be unused and in the same condition that you received it. View complete return policy below.

Store Credit and Exchanges
POPJUNKIE provides detailed product information and images to help you buy with confidence. Every order is carefully hand packaged and inspected before it goes out the door. Our products are also produced and purchased in limited quantities. For this reason, we offer store credit or item replacement within 28 days of purchase for faulty products due to our error. If 28 days have gone by since your purchase, unfortunately we can’t offer store credit or item replacement.

Returns
Our clothing is eligible for return within 30 days of purchase for full refund or store credit. Your item must be unused and in the same condition that you received it.

Non-returnable items include:
Gift cards
Downloadable products
Items $12 CAD and under
Sale items

To complete your return, please include a proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for refund.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Returns & Exchanges
If you need to exchange a product for the same item or need to return a clothing item, send us an email at shop@popjunkie.com and send your item to: 51 Mill St. Suite 200, Toronto Ontario, CANADA M5A3C4.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.